Privacy Policy

Effective Date: 1st Jan 2025

Easy Grab ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and protect information when you use our services or interact with us.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

• Full name
• Email address
• Contact number
• Delivery address
• Business details (if applicable)
• Identification documents (for riders/drivers)
• Vehicle details (for logistics purposes)

b. Technical Information

• IP address
• Browser type and version
• Device identifiers
• Location data (for delivery tracking)

c. Transactional Information

• Payment details (processed via secure third-party gateways)
• Delivery history and logs
• Communication records

2. How We Use Your Information

We use collected information to:

• Provide and manage our logistics services
• Schedule and track deliveries
• Verify identity and background of delivery professionals
• Communicate with clients, partners, and vendors
• Improve service quality and customer support
• Ensure compliance with legal and regulatory requirements
• Monitor and improve website performance and security

3. Sharing and Disclosure of Information

We may share your information in the following circumstances:

• With third-party service providers who assist in delivering our services
• With legal and regulatory authorities if required by law
• During business transfers such as mergers, acquisitions, or restructuring
• With partner businesses under confidentiality agreements

We do not sell, rent, or trade your personal data to third parties.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Once data is no longer needed, it is securely deleted or anonymized.

5. Security of Your Information

We implement appropriate security measures to protect your data:

• SSL encryption
• Secure data storage
• Access controls
• Regular system monitoring

6. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve user experience, analyze traffic, and enhance service performance. You can manage cookie preferences via your browser settings.

8. Third-Party Links

Our website or applications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Please review this page periodically for updates.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

Easy Grab
Al Rostamani Building (Al Qiyada Building) - Al Ittihad Rd - E11, Dubai
Email: info@easygrabuae.com
Phone: +971 42 69 7818
Phone: +971 56 227 5078